1. Introduction
At Vetucore, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, or platform.
Our commitment to privacy is guided by the requirements of the California Consumer Privacy Act (CCPA) and other applicable U.S. data protection laws. By using our services, you agree to the terms outlined in this policy.
If you have any questions about how we handle your information, please contact us at privacy@vetucore.com.
2. Information We Collect
To provide you with our veterinary education services, consultation offerings, and career resources, we collect the following types of information:
1. Personal Information
- Examples: Name, email address, phone number, and mailing address.
- Purpose: Required for account creation, booking consultations, or inquiries about services like VetMed Match or consultancy offerings.
2. Payment Information
- Examples: Credit card or other payment details.
- Purpose: Collected through secure payment processors to facilitate paid services, such as consultations, subscriptions, or premium resources.
3. Automatically Collected Data
- Examples:
- IP address.
- Browser type and version.
- Device information and operating system.
- Website usage statistics (e.g., pages visited, time spent).
- Purpose: Used for website analytics, improving user experience, and ensuring platform security.
We only collect information necessary to provide our services and comply with applicable legal obligations. You retain the right to access, update, or delete your personal data as outlined in this Privacy Policy.
3. How We Use Your Information
At Vetucore, we use the information we collect to provide better services and experiences for our users. Specifically, we use your data in the following ways:
- To Provide Services:
We use your personal information to process consultations, connect you with educational resources, and facilitate career placements through services like VetMed Match. - To Improve User Experience:
Data collected helps us optimize our website, improve functionality, and personalize your experience when using our resources or services. - Marketing and Communication:
With your consent, we use your contact information to send you newsletters, promotional offers, updates about new services, and industry insights related to veterinary education and consultancy. - Compliance with Legal Obligations:
We may use your information to comply with applicable U.S. laws, respond to legal processes, or cooperate with regulatory authorities.
4. How We Share Your Information
Your privacy is important to us, and we only share your information in limited situations that align with our mission and comply with legal requirements. Here’s how your data may be shared:
- Third-Party Service Providers:
We may share your data with trusted service providers, such as payment processors (e.g., Stripe, PayPal), email marketing platforms, and analytics tools (e.g., Google Analytics) to deliver and improve our services. - Business Transfers:
In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the involved parties as part of the transaction. - Legal Compliance:
We may disclose your information if required to do so by law, such as responding to subpoenas, court orders, or regulatory requests. - With Your Consent:
When necessary, we will request your explicit consent to share your information for specific purposes, such as partnerships with veterinary institutions or collaboration with external organizations.
5. Data Retention
At Vetucore, we retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:
- Service-Related Data:
Information used for consultations, educational resources, or career services is retained for as long as your account remains active or as needed to provide you with the requested services. - Legal Obligations:
We may retain certain data to comply with U.S. laws, resolve disputes, or enforce our agreements. For example, payment information may be retained as required by tax or financial regulations. - Data Deletion:
Upon your request, we will delete your personal data unless it is required to comply with legal obligations or for legitimate business purposes.
We review our data retention practices regularly to ensure we comply with applicable laws and respect user rights.
6. Data Security
Vetucore takes the security of your personal information seriously and implements appropriate measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
Security Measures We Use:
- Encryption: Sensitive information, such as payment data, is transmitted securely using industry-standard encryption (e.g., SSL/TLS).
- Secure Servers: All data is stored on servers protected by firewalls and advanced access controls.
- Access Restrictions: Only authorized personnel with a need-to-know basis can access your data.
User Responsibility:
While we take every precaution to protect your information, no system is completely secure. We encourage you to use strong passwords, keep your login details confidential, and report any suspected security breaches to privacy@vetucore.com.
By working together, we can ensure your information remains secure.
7. User Rights
At Vetucore, we believe in empowering users with control over their personal data. Under U.S. privacy laws such as the California Consumer Privacy Act (CCPA), you have the following rights:
- Access and Update:
You can request access to your personal information and update any inaccuracies in your data. - Deletion:
You have the right to request the deletion of your personal data, except where we are required to retain it for legal or legitimate business purposes. - Withdraw Consent:
You can opt out of receiving marketing communications or withdraw consent for any data processing activities that require your permission. - Data Portability:
You may request a copy of your personal data in a portable format for your own use or transfer to another service provider.
To exercise any of these rights, please contact us at privacy@vetucore.com. We will respond to your request within the timeframes required by law.
8. Cookies and Tracking Technologies
Vetucore uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver personalized content. Here’s how we use them:
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality (e.g., user authentication, navigation).
- Analytics Cookies: Help us understand website usage and improve performance (e.g., via Google Analytics).
- Marketing Cookies: Deliver relevant ads and track user engagement with marketing campaigns.
Managing Cookies:
You can control or disable cookies through your browser settings. However, disabling cookies may limit some functionalities of our website.
For detailed instructions on managing cookies, visit your browser’s help section:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
By continuing to use our website, you consent to the use of cookies as outlined in this policy.
9. Third-Party Links
Our website may contain links to third-party websites or services for your convenience, such as educational resources, job boards, or veterinary tools. While we strive to link to reputable sources, Vetucore is not responsible for the privacy practices, policies, or content of these external websites.
We encourage you to review the privacy policies of any third-party websites you visit, as their data collection and usage practices may differ from ours. Your interaction with these external sites is at your own discretion.
10. Children’s Privacy
At Vetucore, we prioritize the safety and privacy of all our users. Our services and platform are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we discover that a child under 13 has provided us with personal data, we will take immediate steps to delete the information from our systems.
If you believe a child under 13 has submitted personal information to us, please contact us at privacy@vetucore.com so we can promptly address the matter.
11. Changes to the Privacy Policy
At Vetucore, we may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be posted on this page, along with a revised date at the top of the policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data. Your continued use of our services after any updates constitutes your acceptance of the revised policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you can contact us through the following channels:
- Email: privacy@vetucore.com
We are committed to responding to your inquiries promptly and addressing your concerns with care.
13. Legal Basis for Processing (for U.S. Compliance)
Vetucore collects and processes personal data based on the following lawful grounds:
- Consent:
When you provide explicit consent, such as opting into newsletters or marketing communications. - Performance of a Contract:
When the data is necessary to provide the services you’ve requested, such as consultations or access to premium resources. - Legal Obligations:
To comply with U.S. laws, such as financial regulations, tax requirements, or legal enforcement requests.
If you have questions about the legal basis for specific data processing activities, feel free to contact us at privacy@vetucore.com.